Empowerment comes from learning how to use this great endowment in the decisions we make every day.
The ‘Inside-Out’ approach to personal and interpersonal effectiveness means to start first with self; even more fundamentally, to start with the most inside part of self — with your paradigms, your character, and your motives.
Private victories precede public victories.
You can’t invert that process any more than you can harvest a crop before you plant it.
Trust is the life-blood of an organization
A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.
There are three constants in life – change, choice and principles.
Motivation is a fire from within. If someone else tries to light that fire under you, chances are it will burn very briefly.
The leader is the one who climbs the tallest tree, surveys the entire situation, and yells, ‘Wrong jungle!’ …
Busy, efficient producers and managers often respond … ‘Shut up! We’re making progress!’